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GENERAL DEFINITIONS

Lessor means Milele Car Rental LLC (MCR).

Hirer means the customer who temporarily takes possession of the Vehicle for use during the rental period.

Rental Period means the duration from Vehicle handover until the Vehicle is returned to or collected by MCR, including any approved extensions.

Default means any failure by the Hirer to comply with this Agreement, including non-payment, misuse, traffic law violations, or use by an unauthorized driver.

Misuse means any improper, negligent, abusive, or prohibited use of the Vehicle, including use contrary to UAE law or these Terms.

Operating Charges means all usage-based costs incurred during the Rental Period, including Salik tolls, DARB passes, parking fees, traffic fines, government penalties, fuel, and related administrative fees.

Charges means rental charges, extension charges, fines, tolls, parking fees, fuel charges, excess mileage charges, damage charges, administrative fees, recovery fees, claim handling fees, and any other amounts due under this Agreement.

PAYMENT AND RENTAL STRUCTURE

Short-Term Rentals (1–20 days) — Billed at daily or weekly rates. Early returns recalculated at applicable rate with no refunds. Failure to renew or pay on time classifies the rental as overdue.

Monthly Rentals (21–30 days) — Monthly rate applies only when the full period is completed. Early returns recalculated at daily/weekly rates with no refunds.

Long-Term Rentals (3 months+) — Early termination triggers a surcharge on the remaining contract value; all long-term discounts become void and standard rates apply retroactively.

Payment Terms — All rental fees must be paid in advance before the rental begins or before any extension is approved. Failure to pay on or before the due date constitutes Default.

Payments may be made by bank transfer, credit/debit card, or via online link. A 2.9% administrative fee applies to all card and online link transactions.

Salik tolls and DARB entries are charged at the actual toll amount plus AED 1 per entry. All Salik parking fees are charged at 1.25× the paid parking amount.

Cheques are not accepted for B2C short-term rentals.

CONTRACT EXTENSION & OVERDUE PENALTIES

Rentals operate on a 24-hour basis. Extensions paid before expiry continue at the original rate. Extensions after expiry may incur revised rates, surcharges, and accumulated overdue penalties.

Overdue payment penalties:

• 10–20 days overdue: additional 30%
• 21–30 days overdue: additional 50%
• Beyond 30 days: additional 75% + AED 100/day after 40 days; MCR may take legal action

If payment is not made by the due date, MCR may block the contract, recover the vehicle from any location, and apply all recovery and penalty terms without notice.

LATE RETURN POLICY

• Contracts ending before 7:00 PM: 1-hour grace period. Returns after grace but before 8:00 PM charged at half the daily rate. Returns after 8:00 PM charged at full daily rate.
• Contracts ending 7:00–8:00 PM: 1-hour grace period. Returns after 8:00 PM charged at full daily rate.
• Contracts ending after 8:00 PM: No grace period. Full daily rate applies immediately.

VEHICLE CHECK-OUT & CHECK-IN

The Hirer confirms the Vehicle has been inspected at handover and accepted in good working condition unless otherwise noted in writing. The Hirer must check and sign the inspection report on pickup and return.

If returned outside business hours, the rental remains open and the Hirer remains responsible until the Vehicle is inspected on the next business day.

Damage charges:

• Dent, bump, scratch, bumper, windshield damage: Actual repair cost + 10% admin fee
• Interior stains / pet hair: AED 300–1,000
• Torn seats / structural interior damage: Minimum AED 1,000
• Smoking or vaping inside the vehicle: AED 1,000 fine

Pets are strictly prohibited inside the Vehicle at all times.

Fuel Policy: Vehicles delivered with a full tank. Within Dubai: ±1 bar tolerance. Outside Dubai: ±2 bars. Shortfalls charged at pump price + AED 2/litre + AED 25 admin fee.

Lost keys: Flat fee of AED 1,500.

ADD-ONS & DELIVERY

• Baby Seat: AED 150 per contract. Damaged baby seat: AED 500 replacement charge.
• Window Tinting: AED 150 per contract. No additional charge on extensions. Tinting will not be removed at end of rental.
• Additional Driver: AED 100 per contract. Must be present at signing with a valid UAE or internationally recognized driving license.

Delivery & Collection fees: Dubai AED 80 | Sharjah AED 130 | Abu Dhabi AED 200 | Al Ain & all other emirates AED 250 — per trip.

No-show without delivery: one full day rental charge. No-show after delivery made: full day charge + delivery fee + collection fee.

MCR is not liable for personal items left in the vehicle. Belongings held for a maximum of 7 calendar days after return.

TRAFFIC FINES & VIOLATIONS

All fines incurred during the rental period are billed to the Hirer. Fines must be settled within 24 hours of notification, exclusively through Milele Car Rental. A service charge of AED 50 per fine applies. The Hirer may not settle fines directly with the RTA or any authority.

Black Points: AED 300 admin fee for processing. All black points transferred to the responsible driver's licence. If transfer fails: AED 200 per black point.

Dubai Impound Processing: AED 1,000 per incident.

Late payment charges on fines: Days 1–7: AED 100/day | Days 8–15: AED 500/day | Day 16+: AED 1,000/day.

CARD AUTHORIZATION & AUTOMATIC CHARGES

By proceeding with this booking, the Hirer authorizes MCR to securely store and process card details for the purpose of collecting any amounts due under this Agreement — including rental fees, Salik/DARB charges, traffic fines, damage assessments, cleaning fees, fuel shortages, penalties, and administrative charges — at any time after the relevant charge becomes due, without requiring prior notification.

The Hirer acknowledges all charges processed under this authorization are in accordance with the rates and terms set out in this Agreement, and waives the right to dispute or reverse any such transaction with their bank or card issuer except where a charge is demonstrably inconsistent with these Terms.

VEHICLE MISUSE & PROHIBITED USE

The Hirer shall not assign, sub-lease, pledge, lend, or transfer the Vehicle to any third party without MCR's prior written consent. The vehicle shall not be taken outside the UAE under any circumstances.

Prohibited uses include:

• Any use that would render insurance void
• Carrying passengers or property for business purposes without permits
• Any illegal purpose
• Overloading or improperly securing cargo
• Towing another vehicle without proper equipment
• Carrying hazardous substances
• Racing, pace making, off-road driving, speed testing
• Driving under the influence of alcohol or drugs
• Use by drivers under 21 years of age
• Carrying alcoholic drinks or illegal weapons

Any use in breach of this section may void insurance/CDW coverage and renders the Hirer fully liable for all resulting damages, fines, impound fees, recovery costs, downtime, and losses.

SECURITY DEPOSIT & REFUND

The rental deposit will be refunded after 21 working days from contract closure. Refunds via bank transfer incur a AED 20 processing fee.

Customers may choose between a refundable deposit or a non-refundable deposit waiver. For non-refundable deposit waiver: the amount must be paid for every contract extension.

SERVICE & MAINTENANCE

MCR will arrange required servicing; the Hirer must ensure timely cooperation and vehicle availability. The Hirer is solely responsible for ensuring the vehicle is serviced on time. Unauthorized repairs void the Hirer's protection and will result in full liability for resulting costs.

Replacement vehicles are not guaranteed and are subject to availability. No replacement vehicle will be provided in case of a Red or White police report, or where the Hirer is at fault.

VEHICLE RESPONSIBILITY & MILEAGE

Excess mileage is charged at AED 1 per kilometre. Mileage limits are determined by the selected rental package.

The vehicle must be properly secured when not in use. Any loss, damage, or fault must be reported to MCR immediately in writing.

Young/New Drivers: Drivers under 21 may only rent hatchbacks and sedans. Drivers under 25 may not rent coupes, muscle cars, or large 7/8-seater vehicles.

INSURANCE & CDW COVERAGE

Basic Insurance — Green Report (Not at Fault): AED 200 MCR surcharge + applicable excess + 10% of parts & labour. Windscreen and tyre damages not covered.

Basic Insurance — Red/White Report (At Fault): AED 200 surcharge + excess (AED 2,000 regular / AED 3,500 coupes & SUVs) + 10% of parts & labour + 100% downtime.

CDW — Green or Red/White Report: No charges apply under CDW. Windscreen, side windows, and tyre damages are not covered under CDW.

No Police Report: Insurance/CDW becomes void. Hirer is fully liable for all repair costs and downtime.

Insurance/CDW is void if: no police report obtained; unauthorized or intoxicated driver; vehicle used for racing, illegal activity, off-roading, beaches, or floodwater; gross negligence; or any violation of the rental agreement.

GPS Tampering: AED 4,000 fixed penalty. Removal of a tracking device may be treated as vehicle theft.

TOTAL LOSS & THEFT

Under CDW — Green Report: No charges. Red/White Report: CDW limits liability to AED 1,000 (regular vehicles) or AED 2,500 (coupes/SUVs).

Under Basic Insurance — Green Report: AED 200 MCR surcharge + AED 1,500 excess + AED 2,500 total loss/theft surcharge + 15% annual depreciation (pro-rata).

Under Basic Insurance — Red/White Report: AED 200 MCR surcharge + AED 10,000 total loss/theft surcharge + 15% annual depreciation (pro-rata).

RECOVERY & REPOSSESSION

MCR may recover the vehicle without prior notice if payments are overdue, the agreement is breached, the contract expires without return or extension, the Hirer is unreachable for more than 24 hours, or the vehicle is abandoned, impounded, or used illegally.

Emergency pickup charge: AED 500. Additional recovery costs, outstanding rental, government fees, damage charges, and downtime charges at 50% of the daily rate if the vehicle is out of service due to damage or misuse.

GENERAL TERMS & GOVERNING LAW

The Hirer releases and indemnifies MCR from any liability for personal property left in the vehicle. MCR is not responsible for any consequential loss arising from mechanical failure or vehicle malfunction.

This Agreement is governed by and shall be interpreted in accordance with the laws of the United Arab Emirates. MCR reserves the right to amend these terms at any time without prior notice to the Hirer.

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